Frequently Asked Questions - Hosting

Q. What is Shared Web hosting?
A. In Shared Web Hosting, multiple clients are hosted on a single server i.e. the clients share the server's resources. This helps reduce the cost, since the cost of the server and its resources are spread over all the clients/packages hosted on the server. Shared Hosting is perfect for personal websites, small and mid-sized businesses that do not require all the resources of a server.

Q. Can I host multiple Web sites within one Shared Hosting plan?
A. Yes! Our Large Business and Unlimited shared hosting plans allow you to host more than one Website, by adding secondary domains through your hosting control panel i.e. cPanel.

Q. Is there a Money Back Guarantee?
A. Yes, we offer a 100% Risk Free, 30 day Money Back Guarantee.

Q. Is Email hosting included in my package?
A. Yes, all our Hosting packages come with Unlimited Email Hosting.

Q. Can I upgrade to a higher plan?
A. Yes, you can easily upgrade to one of our higher plans at any time.

Q. Is my data safe? Do you take backups?
A. Yes, your data is a 100% secure and is backed-up every 5 days.

Q. Do you include protection from viruses?
A. Yes, all our servers are protected by Clam AV.

Q. Can I divide my Shared Hosting package and resell it?
A. No, Shared Hosting packages cannot be used for this purpose.

Q. Do you offer SSH access?
A. No, at the moment, we do not provide ssh access. However, most of the tasks can be easily achieved using your Hosting Control Panel - cPanel.

Q. Who do I get in touch with if I need help?
A. Our Support team is always at hand to assist you. The best way to contact us is through opening a ticket from within your client area.

Frequently Asked Questions - Email

Q. How will purchasing Email Hosting help me?
A. By purchasing an Email Hosting package you can use your own Domain Name as part of your email address eg:yourname@yourdomainname.com. This adds an additional level of professionalism in your day to day email communication.

Q. Which Email Clients can I use?
A. You can send and receive emails using any desktop-based email client such as Microsoft Outlook, Outlook Express, Mozilla Thunderbird, Eudora, Entourage 2004, Windows Mail, etc. We also have a guide on how you can configure different email clients to send/receive emails.

Q. How do I use my Webmail Interface?
A. To access your Webmail Interface, you can use the following URL: http://yourdomainname.com/webmail Once on the login page, you would need to login with your email address and the corresponding password.

Q. Which mobile phones can I access my mail from?
A. Your email can be accessed using any Smartphone or Tablet. Our Email Hosting is compatible on all major Operating systems such as iOS, Android, Windows Mobile, Symbian and Blackberry.

Q. What is the space provided per Email Account on the email only hosting?
A. Each email account comes with 2GB space.

Q. Can I create mailing lists?
A. Yes you can create mailing lists and add/delete users, select a moderator, restrict people from joining a list or even ban users from a list.

Q. What is your SPAM policy?
A. We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists", purchased lists, and selling of lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.

Q. Can I use Auto Responders?
A. Yes you can. An auto-responder is a program that, when setup for your email address, sends out an automatic pre-set reply to an email, as soon as it is received at this email address.

Frequently Asked Questions - SSL

Q. What is SSL and what is an SSL Certificate?
A. SSL (Secure Sockets Layer) is the standard security technology for setting up an encrypted link between a web server and a browser. This link ensures the privacy of all data passed between the web server and browsers.An SSL certificate enables a web server to create an SSL connection. SSL certificates are expected by consumers for any site that handles sensitive information like identity information, credit card numbers, or confidential records.

Q. Why do I need an SSL Certificate?
A. If your website requires users to log in, enter personal information such as credit card numbers or view confidential information such as financial statements, you need to keep the data private and assure your Customers that their data is completely safe.

Use of an SSL digital certificate assures website users of 3 things:
  1. 1. That the website really is who it claims to be.
  2. 2. That credit card numbers and other confidential information is encrypted (128bit or higher) and cannot be intercepted.
  3. 3. That the data sent and received cannot be tampered with or forged.

Q. Do SSL certificates work in all web browsers?
A. SSL Certificates are compatible with all major web browsers.

Q. Can I upgrade my SSL Certificate?
A. There is no provision of upgrading an SSL Certificate. However, if you require a more secure certificate for your website, you can purchase it and install it on the same web server as the old certificate.

Q. Do I need technical expertise to set up an SSL certificate on my web site?
A. While it is not difficult to install an SSL Certificate it does involve following a series of simple steps.

Frequently Asked Questions - DIY Website Builder

Q. Do I have to purchase a Hosting package to buy a Website Builder package?
A. No, you don't have to worry about that. Our Website Builder packages come with a free Web and Email Hosting package.

Q. Is there a demo version of your Website Builder?
A. Yes, we do have a demo that you can try out before buying a Website Builder package.

Q. Is there a money back guarantee on your Website Builder packages?
A. Yes, we offer a Risk Free, 30 Day Money Back Guarantee with all our Website Builder packages.

Q. What components are included with your Website Builder?
A. Our Website builder includes popular components like Blog, Image Gallery, PayPal, eBay and Google Maps.

Q. Can I design/upload my own Theme?
A. You can choose from over 180 stunning themes designed by expert designers. Our themes can be used for personal, professional as well as ecommerce Websites. You can also create your own theme.

Q. Can I upgrade to a higher plan?
A. Yes, you can upgrade to a higher plan at any time.

Q. Will there be any advertisements on my site?
A. Absolutely Not! All our Website Builder packages are completely Ad-Free.

Q. Does the Website Builder include any SEO feature?
A. Our Website Builder packages come integrated with a Search Engine Optimization feature to help you rank higher on search engines.

Q. I own a website with another host - can I move my site on to website builder?
A. No, You will not be able to migrate an existing Website directly on to a Website Builder package. However, you can move website files over by downloading them from your other host then uploading them to your website builder account. The website content can then be filled to achieve a similar result.

Frequently Asked Questions - Premium Domains

Q. What is a Premium Domain?
A. Premium Domains are highly sought after domain names made up of important keywords and brand friendly words/phrases. They are usually privately owned and are sold at a much higher price than an ordinary domain name.

Q. Why are Premium Domains so expensive?
A. Typically, Premium Domains are short, popular names that contain important keywords/keyphrases and hence command a higher value. Since they have been registered previously, they are well-established and boast of a higher page rank on the search engines. Hence, because they are well-geared to attract more traffic, they come at a higher price which is reflective of their value.

Q. Will renewal rate for Premium Domains be as expensive?
A. No. In most cases, Premium Domains renew at the regular price of that TLD.

Q. How do I search for a Premium Domain?
A. When you perform a regular domain search, we will show you the best available Premium Domains that closely match the domain you've searched for. If the domain you searched for via our regular domain search happens to be a Premium Domain itself, it will be prominently highlighted on our results page as a Premium Domain.

Q. What is the procedure to procure a Premium Domain?
A. After you complete the purchase of a Premium Domain with us, we will proceed to complete the transfer of ownership. This may take upto 5-7 days. A confirmation email will be sent to your registered email address as soon as ownership of the domain has been transferred to your account. You can then proceed to manage the domain as you would manage a regular domain name.